Please ensure that you have read and fully understood the terms and conditions below before purchasing any products from VITARA, LLC or its affiliates and subsidiaries.
By using www.tryvitara.com (the “Site”) and placing an order, you indicate that you accept these Purchase, Delivery, and Returns Terms, as well as our Privacy Policy and Terms of Service, which together govern this Shipping and Returns Policy.

1. Refund Policy

We currently do not offer returns or refunds on any products.
If you experience an issue with your order, please contact us at support@tryvitara.com for assistance, and our team will do its best to help resolve your concern.

2. Delivery

Shipments:
VITARA LLC does not accept any liability for delayed deliveries caused by third parties.
It is the buyer’s responsibility to ensure all delivery details are correct at the time of purchase.

International Orders:

• We are not responsible for delays caused by customs or other regulatory bodies outside the U.S.

• Customers are responsible for verifying import regulations before placing an order.

• The buyer assumes responsibility for any import restrictions, taxes, tariffs, duties, or other applicable fees.

If an order is refused by customs due to unauthorized ingredients or contents, VITARA LLC will not be responsible for any losses, fees, or costs incurred.
Orders abandoned or discarded by customs are not eligible for refunds or credits of any kind.

By placing an order, you acknowledge and agree to these terms.

3. Payment Processing

All credit and debit cardholders are subject to validation checks and authorization by their card issuer.
If your card issuer declines or does not authorize payment — whether before or after the transaction — or if the payment is flagged as high risk, VITARA, LLC will not be liable for any delay or non-delivery of your order.